Everything you need to know about how and when your Wrights of Howth order reaches you. For quick answers on gift messages, multi-address orders and shipping restrictions, see our frequently asked questions. For returns and refunds, please see our Refund and Returns Policy.
Dispatch days
Orders containing smoked salmon or other perishable food are dispatched on Mondays, Tuesdays and Wednesdays, so the fish is never in transit over a weekend. For deliveries within Ireland we can also dispatch on a Thursday by request; contact us before you order. Non-perishable orders are dispatched Monday to Friday. We do not dispatch on Irish bank holidays, and couriers do not operate at weekends or on public holidays, so we are not able to deliver on Mondays.
Shipping dates
You can choose a preferred shipping date at checkout. This is the date your order leaves us, not the date it arrives; transit time is added on top. We aim to ship on your chosen date, but we cannot guarantee delivery on an exact date, as some things are outside our control. Please also bear in mind that public holidays in the destination country can affect delivery times. It is your responsibility to check that your chosen shipping date does not fall on a local public holiday or during a holiday-related transit delay.
Correct delivery details
Please make sure the recipient’s name, full delivery address, phone number and email address are correct and complete. UPS needs the phone number and email address for delivery and tracking, and we need the email address if a shipping label has to be created manually. We cannot accept responsibility for delays caused by incorrect or incomplete delivery information.
Delays in transit
Once an order has been dispatched correctly, any delay in transit is in the hands of the courier. In those cases Wrights of Howth cannot be held liable and is not able to offer a refund or a replacement order.
Customs and import charges
All our international shipments are sent delivered duty paid (DDP): any import duties, taxes and customs clearance fees are calculated and collected at checkout, so there is nothing further to pay on delivery. International orders may still be subject to customs inspection, which can cause delays. Customs rules vary by country, and we cannot be held responsible for delays caused by customs procedures.
Where we deliver
We deliver throughout Ireland, the United Kingdom and Europe. Because of import restrictions and customs procedures, some destinations are limited:
- We are currently unable to deliver to Australia, New Zealand, Asia (including Singapore), Israel, Lebanon, Dubai or South America.
- We can deliver to the United States, but alcohol cannot be shipped there. Our smoked salmon is FDA-approved for the US market; while we work through current US customs issues, perishable food, including oak-smoked salmon and other chilled or fresh food, is not being shipped to the United States, and we will update this page as soon as that changes. Non-perishable gifts and goods can be sent to the United States as normal.
- For most of the year alcohol cannot be shipped to the United Kingdom, so UK hampers use their no-alcohol versions. UK Christmas orders can include alcohol: UK orders containing alcohol are shipped from 2 December to 22 December. Perishable food, including our smoked salmon, ships to the UK all year; meat products cannot be sent to the UK.
Tracking your order
UPS tracking details are sent automatically, provided a valid email address and mobile number are supplied. If you have not received a tracking email by the afternoon of your dispatch day, please check your spam or junk folder.
Sending a surprise gift
To avoid disappointment, please send surprise gifts to an address where someone will be available to receive the delivery, such as a workplace, a local shop or a trusted neighbour. Alternatively, make sure someone close to the recipient knows a delivery is on its way.